Help Desk Ultimate is a feature-rich module helping website owners to enhance their consumers’ satisfaction level. It is a perfect customer care and support solution with an efficient case tracking and resolution system.
Today this Magento extension has been updated up to 2.6.4 version. In this minor release, the following bugs have been fixed:
- Order incremental ID of the ticket can be missed
- Last customer/department reply incorrect logic
- All the store tickets are shown in the "Customer Tickets" tab when admin creates new customer
You can find more information about this aheadWorks add-on on the Help Desk Ultimate page.