Improve customer service and upgrade return process dramatically with flexible product return management.
- RMA request form is arranged in an intuitive way
- Partial return allowed for orders with several items
- Admin control over RMA form, request editing, etc.
Magento RMA Overview
Even though RMA (Return Merchandise Authorization) is not something that directly contributes to your profit margin, it is something that will subtract from it if not dealt with properly. And there is no avoiding the issue either as anywhere between 5% and 40% of merchandise sold online ends up either returned or replaced. On top of that, the process tends to get somewhat messy, including multiple stages, confirmations, fraud risks and so on.
What we offer is a one stop solution to take care of all RMA aspects within your store. On one hand, our Magento returns extension is flexible enough to design the process to suit your business model. On the other, it includes enough options to accommodate your clients with whatever RMA situation they are in.
For a customer, requesting RMA in Magento is really straightforward. All he has to do is:
- Choose one or several products
- Select reason and package condition
- Add message and an optional attachment
- Agree to an RMA policy.
RMA request can be created without even logging in.
There is a possibility of returning one product out of group order or even out of bundle purchase.
Extensive backend options
From backend you can adjust most aspects of the process:
- Automatic stock updates;
- Define the return period;
- File attachments;
- Create requests from backend;
- Email notifications for customer and admin;
- Custom statuses
- Custom reasons & resolutions
- Internal notes for RMA requests
All of the RMA requests are logged both within the Magento RMA extension tab and on the order page.
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
Specify the store view for each request type and status.
1.6.2Released 09.06.2017rn* Fatal error at the backend after installation if php vesion 5.3 and less (+solution)
1.6.1* Magento Marketplace compatibility issue
1.6.0+ Automatic RMA requests approvalrn+ Automatic stock updatesrn+ RMA request cancellationrn+ Disabling file attachmentsrn* "Save and Update Stock" button issuern* RMA request link adjustmentsrn* Last item in order RMA request issuern* "Save" and "Save and Update Stock" event email template adjustmentsrn* Administrator notifications issuern* Products with qty=0 cannot be selectedrn* Variable and links adjustments for email templates
1.5.7* SUPPEE-6788 stability improvements
1.5.6* SUPEE-6788 compatibility issue
1.5.5* Incorrect “Print Label” link in emails sent to guests
1.5.4* RMA requests were created even if there were no items in orders rn* Errors in system.log after a new RMA request was addedrn
1.5.3+ Tick off specific items to be replaced/refundedrn+ Email templates improvementrn* Problem with deleted Reason/Type/Statusrn* Problem with edited customer email address
1.5.2* Inability to create a secure URL for the RMA page in the frontendrn* Problem with variables in the RMA Policy blockrn* Minor bugfixes
1.5.1* Incorrect font size in RMA requestrn* Problem with attachments in request
1.5.0+ ‘Print Label’ and ‘Confirm Shipping’ options are hidden for unapproved RMA requestsrn+ File attachments in notificationsrn+ Export RMA requests to CSVrn+ RMA policyrn* Minor bugfixes
1.4.4+ Compatibility with AW Gift Card
1.4.3+ Stability and speed improvements
1.4.2+ Stability and speed improvements
1.4.1+ Stability and speed improvements
1.4.0+ Ability to define reasons for RMA requestrn+ Ability to set up RMA ID manuallyrn+ "RMA Requests" tab on Customer Information panelrn* Permissions didn't work correctlyrnrn
1.3.1+ Magento CE 220.127.116.11 compatibilityrn+ Bundle product components can be refunded/replaced separatelyrn* When "Allow guests to request RMA" was set to No, the Print button in "RMA Information" at the backend didn’t workrn* Custom options, gift card details, and downloadable product details weren’t displayed in RMArn* Guests couldn’t request RMA for their ordersrn* Design issue in the RMA tab of the customer arearn* It was impossible to create RMA for an admin user without enabled "Edit RMA" in his rolesrn* Minor bugfixesrnrn
1.3.0+ “Another RMA for this product” blockrn+ Multistore support for RMA statusrn* Notifications issuern* Incorrect work when RMA is created by guestrn* Minor bugfixesrnrn
1.2.0* Wrong links in the backendrn* Incorrect work with line breaks in e-mailsrn* Incorrect order completion datern* Double '##' in RMA notification e-mailrnrn